EXCHANGES & RETURNS
NYX BEAUTY is more than happy to accommodate unopened, unworn, unaltered returns or exchanges within five (5) days of receiving your order/purchase.
Note that unauthorised returns to us will not be accepted. And the customer should reach out to us before they ship any items to us.
Please note that all merchandise being returned either for a refund and/or exchange MUST NOT be worn, washed, must have its original lace (uncut), original curl pattern, cannot be opened out, combed through, finger comb, not styled in anyway, free from any stains and/or makeup or body odour, bleached and/or dyed and still have all the original packaging and gifts attached. Also, we are not responsible for any damages to our extensions once it has been altered, such as bleaching and/or dying by a third party; once the item has been altered in any way it will no longer be valid for a return and/or exchange.
ALL SALES on Hot Tools, Hair Care Products, Hair Care Accessories, Hair Tools are FINAL.
Please note that your confirmation of any order indicates your acceptance of our terms and conditions of supply.
Note that we treat with every case individually, and we do not do refunds/exchanges on your order if you had change of heart, feel the colour does not suit you, if you have chosen the wrong item at checkout, or have chosen a stylist that is not willing to work with the item, or if the cap is too small (our wigs measure a standard industry size of 22.5” and we urge customers to measure before purchasing if they are unsure). Also note we are not liable for any delays in your package arrival due to hinderances my third party couriers, and will not constitute a refund/exchange in you receiving your order beyond the allocated time frame given by that courier company.
EXCHANGES ARE SIMPLE:
NYX BEAUTY can accommodate exchanges of items, once not opened (or any of the above listed criteria), in a quick and easy process.
Simply ship your items back to us, let us know what you would like us exchange it to and we will set up a new order for you.
* Once we receive your order and it has been inspected and received in good condition, we will ship your new order out.
RETURNS
We accepts returns of purchases within the time frame stipulated above.
FAQ - EXCHANGES & RETURNS
1. Do I have to pay for shipping ?
NYX Beauty is not responsible for any courier fee associated with returns and exchanges. We will also not be held responsible for any lost returns to us, and we urge customers to use a tracked shipping method. Also please do not send us packages without first communicating with us of your intent to do so.
A customer will also have a max of seven (7) days from contact to get the product back to us.
2. How long till I receive my refund?
All refunds will be paid via the original payment method it was received. Please note that all items returned will be inspected by Management to ensure that it has been received in its original condition as stipulated above. Once inspected and confirmed your refund will be issued. Note this may take up to seven (7) days to finalise and monies shown in your account.
3. How long does a customer have to return an item?
Customers will have a max of seven (7) days from contacting us for a return to have the item reach us. We advise using a tracked shipping method as NYX Beauty will not be held responsible for any returns that does not reach us.
4. How long does a customer take to receive their exchange?
Once the item for exchange is received it can take a max of five (5) days to have Management inspect the items and issue the exchange. From shipping, it should take the same length of time as your initial order.
5. What happens if my item does not meet the criteria for an exchange and/or refund?
The customer will be notified that the items received where not of good standing according to our policy. The customer will not be entitled to a refund or exchange.
From point of contact the customer will have a max of three (3) days to arrange payment of another shipping cost for the items to be returned to them. Failure to pay the return delivery cost within the allocated time frame may constitute the items unwanted and Management holds the right to dispose of the items.
6. What items cannot be returned?
Our accessories, such as (but not limited to); ties, scrunchies, headbands, brushes, combs, mirrors, hair care products, hair extensions tools, hot tools are final sale. Thank you for understanding.
7. Why can’t I return or exchange my opened hair extension set?
Human Hair Extensions are considered a personal item and is classed as a hygienic product. At NYX Beauty we take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure that it meets all our policy guidelines for returns.
If we find that the items have been tampered with in anyway which goes against our policy, you will be contacted and you will not receive an exchange or refund. Please see #5 for info on getting your items returned to you.
8. How to contact us?
If you have any questions or concerns, please email our team nyxbeautystore@gmail.com. We guarantee a response within forty-eight (48) hours of contact.
Reserved Rights by Hair Empire:
